In our opinion and experience, it takes twice as long to discuss matters over the phone than it does in email.
Generally, we are acting as a third party and are negotiating between talent and production companies. We have to make notes of what each is saying and send it back for corroboration, whereas if you email us, we have all the information to hand to pass directly to/from the production company/talent.
We’re too busy to chat, but if you want to leave a voicemail you’re welcome to and we will email our reply! However, emails will be dealt with before and faster than voicemails.
We understand this is frustrating to some, but we are an internet based agency; we don’t have a physical office you can call into; we work remotely using email.